Last updated: May 2026

1. Information We Collect

We collect information you provide directly to us, including:

• Account & Order Information: Name, email address, billing and shipping address, phone number, and payment details when you place an order.
• Communication Data: Any messages you send us via email or our contact form.
• Marketing Preferences: Email address and consent status when you sign up for our Glow List or newsletters.

We also collect information automatically when you browse our site:

• IP address, browser type, and device information
• Pages viewed, time spent on site, and referring URLs
• Cookies and similar tracking technologies (see Cookies section below)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending confirmation and shipping emails
• Respond to your enquiries and provide customer support
• Send marketing communications (only with your consent)
• Improve our website, products, and overall customer experience
• Comply with legal obligations and prevent fraud

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties solely to operate our business, including:

• Shopify — our e-commerce platform provider
• Payment processors — to securely process your transactions
• Shipping carriers — to fulfil and deliver your orders
• Email marketing platforms — to send newsletters (only if you have opted in)

All third parties are required to handle your data in accordance with applicable privacy laws.

4. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:

• Essential cookies: Required for the website and checkout to function
• Analytics cookies: To understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies: To deliver relevant advertising (only with your consent)

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect your experience on our site.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order information is typically retained for up to 7 years for accounting and legal compliance purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data (‘right to be forgotten’)
• The right to object to or restrict processing of your data
• The right to data portability
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@rysova.com.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption and we work with Shopify’s secure payment infrastructure. However, no method of transmission over the internet is 100% secure.

8. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
support@rysova.com
rysova.com